Free Shipping On All Products !

FAQ's

Shipping Cost:

Here at Lillytay we care about the quality of our customers experience so we offer free shipping on all of our products .

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@lillytay.com or at (210)818-0511

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to support@lillytay.com or at (210)818-0511 and we will process an insurance claim on your behalf. 

Return Policy:

DP Saddlery Return Policy:

Change of mind returns - (applies only to purchases within the United States)

DP Saddlery LP accepts change of mind returns within 14 days on all in-stock merchandise connected to a restocking fee of $50

The 14 day period begins when you receive the item by mail and ends on the 14th day in which you've had possession of the items.

  • Please return the product no later than day 14 and provide us with tracking information via email to: support@lillytay.com. You must insure the package for the saddle's value. We are not responsible to refund you, if the package gets lost and you did not have insurance on it.

  • If you decide you need a different size/customization or you don't want the saddle at all and would like something else, the cost of shipping to return the saddle will be the responsibility of the customer(plus the restocking fee).
  • Due to this detail we recommend all of our customers contact us prior to your purchase if you have ANY questions related to the choosing of your  saddle so we can make the transaction as easy as possible for you and get you the perfect saddle the first time around.
  • Excluded are all special order items as well as items that have been reduced in price (such as demonstration saddles, clearance or used saddles). All reduced merchandise is a final sale.

Saddles and tack have to be returned in like-new condition.

  • They must be clean, and free of dirt and hair.

  • DP Saddlery LP reserves the right to charge a cleaning fee of $75 for saddles and $25 for tack, in case the products are soiled.

Shall the returned products be returned damaged or in a unmerchantable fashion, DP Saddlery LP reserves the right to

  • retain all or a portion of your payment as it sees appropriate (depreciation value).

  • A prior quote cannot be given without having the saddle or tack at the Headquarters to assess.

  • Shipping costs are non-refundable.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order. Purchases can only be refunded due to damaged materials upon arrival.

If you have any questions or concerns regarding a product or a order you can send a email to support@lillytay.com or at (210)818-0511

All emails and messages about order concerns should include name and order confirmation number .